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Add to or Remove Points from a Member’s Account

In this article you will learn how to add points to or remove points from your Member’s account from within your Dashboard account.

Things to Know

  • Only an Admin, Customer Support, Franchisee - Insights & Support, Franchisee - Insights, Marketing & Support, or Franchisee - Insights, Support & Lite have permissions to add points to Member accounts.


Add Points to or Remove Points from a Member Account

  1. Navigate to the Support / Members.

  2. Look up your Member by their account phone number or email address.

  3. Click on the “+” button and select Add Points.

  4. Enter in the number of points to be added in the Quantity field.
    Note: If you enter a negative value (e.g. -10 points removes 10 points), points will be removed from the Member’s account.

  5. Select the reason you are adding points (ex. error redeeming in-store, missing reward, member gratitude).

  6. Click Add.
    Note: When you are removing points, the Dashboard will identify the action as Points Added, but the corresponding points will be removed from the Member account.

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