Create an ACH (Direct Debit) Payment

Direct debit payments are done electronically through an Automated Clearing House (ACH). Accepting direct account payments require that: 

• Bank accounts must be verified.

• The bank account holder must give Spendgo authorization to process payments.

Kindly note that ACH payments may take up to five (5) business days to receive acknowledgment of payment success or failure. It takes ACH payments up to seven (7) business days to be reflected. 

Accessing Your Payments

1. You can access your account by clicking the Log into your account now → link at the bottom of your Spendgo billing emails. 

2. Enter your account billing email and continue. You will be sent a one-time password to that email. The one-time password is valid for 5 minutes from the time it is generated.

3. Enter your one-time password to log in.

   

Adding Payment Method

1. To update an existing payment method, select the payment method you want to edit and follow the on- screen instructions to update your payment.

2. Click on Add New to start the add payment method process.

   

3. Select ACH as your preferred payment method. Enter the required fields and click on Proceed to Review.

   

4. Once added, select whether you would want this payment method to be your primary or backup. You may also Skip this step selection.

   

Verifying Your Bank Account

After successfully adding your ACH payment method, you will be required to verify your bank account details. Follow the following steps in order to successfully complete this step:

1. Click the Update Payment Method link at the bottom of any Spendgo billing email.  

2. Add your bank account as a payment method. For more information on this please see Add ACH Payment Doc

3. Once the account has been created, the payment method screen will show that your payment method is pending verification. Click on the payment method to be verified. 

   

4. Check the verification details in the verification prompt then click on Verify.

   

5. The bank account will be added to your payment methods
   Note: Direct debits only accept funds that are in USD and only for US bank accounts. 

Never miss a payment! Ask us about automated payments and allow us to make transactions easier for you.