Missing Points
If you feel you are missing points, you can add points by uploading your purchase to your account.
Things to Know
When adding points to your account, you must be logged into the brand’s Member Portal at which you made the purchase. Each brand offers a dedicated Member Account for its program. Visit our Spendgo Directory to find your brand and sign in directly.
We recommend keeping a copy of your receipt until you can confirm your points have been added. If ever you need to reach out to our Spendgo Support, a photo helps move the process along and get you your deserved points!
There are 2 ways to uniquely identify your receipt and add it to your account:
Add Points with an Order Number
Order Number can be labeled differently and located in different areas of your receipt based on the store. Common alternate labels are:
Order Number, Order #, Order Id, or Order No.
Transaction Number or Txn #
Check Number or Check #
To upload your purchase with its Order Number, follow these steps:
Log in to your brand’s Member Account.
Click + Add Points button.
Select to provide your Order Number.
Note: in some cases only one option is supported and you can skip this step.Enter your purchase Order Number.
Note: Exclude the pound “#” sign in your entry.Enter the Date of Purchase.
Enter the Purchase Total.
Click Upload.
If you encounter an error, check for typos and see our Troubleshoot My Points guide.
Add Points with a Receipt Code
If your receipt has a QR code at the bottom of it, it likely supports Receipt Codes. A Receipt Code is a printed 10-digit code at the bottom of your receipt. The format is LL#LL-LL#LL, where L is a letter and # represents a number.
To upload your purchase with its Receipt Code, follow these steps:
Log in to your brand’s Member Account.
Click + Add Points button.
Select to provide your Receipt Code.
Note: in some cases only one option is supported and you can skip this step.Enter your purchase Receipt Code.
Note: Exclude any dashes “-” in your entry.Enter the Date of Purchase.
Click Upload.
If you encounter an error, check for typos and see our Troubleshoot My Points guide.
Need more help?
Try one of these steps: