Limit Purchase Claims via Member Portal

The Limit Purchase Claims feature helps prevent misuse of the Add Points tool in the Member Portal by restricting how often members can attempt to claim purchases. This safeguard is designed to reduce the chances of users submitting receipts or transactions that do not belong to them.

What This Feature Does

This setting limits the number of purchase claim attempts a member can make within a specific time window.

Default configuration example:

• Up to 1 successful claim every 6 hours

If a member reaches the limit, they’ll see an on-screen error and must wait for the window to reset before trying again.

Configuration Options

This feature is flexible and can be tailored to your program. Brands can set their own limits for:

• Maximum successful submissions

• Time window in hours

Custom settings can be requested through your Customer Success Manager (CSM) during onboarding.

Things to Know

• These limits are configured during onboarding and are not meant to be changed frequently, as doing so may lead to confusion for your members.

• To update your settings, contact your CSM for assistance.