How Points Works

Earning Points

There are five ways a Member can earn points:

• When a Member completes a transaction on a Spendgo integrated POS (online, in-store, or in-app), the Member can earn at a rate of 1 point per $1 spent. Points will be earned on the sum of all qualified items, rounded down to the nearest integer. For example:

• A Member can add a transaction to earn points in the Spendgo Member Portal.

• Support can add points to a Member within the Dashboard.

• Bonus Points campaigns can be targeted to Members. See how to set up bonus points campaigns in Dashboard.

• Points can be added over API or as part of a loyalty program migration bulk import

Earn Rate

The default (and most common) earn rate is 1 point earned per $1 spent, less taxes, tip, discounts, other fees, and item exclusions.

Points are calculated based on the sum of qualified items and then rounding to the floor (e.g. $5.75+4.75=$10.50, rounded down to the nearest integer is 10). Points offers are then calculated based on this rounded down number.

It is possible to increase the earn rate for a limited time or at a specific time of day in the week to drive traffic to your stores. This can be accomplished with a Date & Time, Recurring, Purchase Total or Purchase Items campaign within your Dashboard.

Accelerated Earn Rate

To increase the number of points a customer earns, you can use a “Purchase Total” campaign with a multiplier rule. This rule adds bonus points per dollar spent, on top of the base 1 point per $1.

How the Multiplier Rule Works (Behind the Scenes) - When you set a multiplier, Spendgo does the following:

• Subtracts 1 from the multiplier value you input

• The result becomes the extra points per $1 added on top of the system’s base point

Why Subtract 1? - Because Spendgo already gives 1 base point per dollar, the system only needs to know how many additional points to award. So, if you input a multiplier of 5, Spendgo calculates:
5 - 1 = 4 → meaning 4 extra points per $1
Resulting in: $1 = 1 (base) + 4 (bonus) = 5 points

How to stack a Bonus points campaign on top of an accelerated earn rate - Let’s say your brand standard is $1 = 5 points (via system and a Purchase Total campaign for accelerated point earn). Now you want to double that to $1 = 10 points for a special promotion. To achieve that:

• You must add 5 more points per dollar

• Since Spendgo subtracts 1, you must set the input multiplier to 6

Here is a simple excel formula for calculating how what your multiplier will need to be for any campaign:

• =(DesiredPointsPerDollar) - (ExistingPointsPerDollar) + 1

• ex1. 5 - 1 + 1 = 5 as your multiplier setting

• ex2. 10 - 5 + 1 = 6 as your multiplier setting

Item Qualifiers for Points

Item Qualifiers define which items can earn points in your loyalty program. You can use them to either include or exclude specific products from earning points based on your program rules. For example, if alcohol items should not earn points, you can upload a list of alcohol items to exclude them. This ensures that only eligible purchases contribute to loyalty rewards, helping you maintain compliance and align with your program’s goals. Learn how to Manage Your Item Qualifiers.