FAQs
My Spendgo Account
Where can I use my Spendgo Account?
Your Spendgo Account has access to all the brands within the ever-expanding Spendgo Network. Once you have created a Spendgo Account, you can link it to a participating brand using any of these methods:
Sign in with your Spendgo Account wherever their is the “Powered by Spendgo” logo. Whether you’re using a brand’s mobile app, portal, kiosk, or more, you only need one login across all the brands within the Spendgo Network.
When making a purchase in-store, you can check-in before you pay to claim your receipt and (if applicable) earn points. Any of the following methods to provide your Spendgo Account phone number may be available depending on the brand’s customer experience:
Enter your account phone number on the customer-facing touchscreen.
Provide your account phone number to the staff member.
Scan your Spendgo-powered mobile pass to identify yourself.
At select brands and store locations, you may text from your account phone number a receipt code to claim your points to your Spendgo Account. Learn more on how to Text to Claim Points.
Do I need a new account with each brand?
No! You only need one (1) Spendgo Account to begin accessing all the brands within the Spendgo Network. This means you only need to remember one login for your favorite brands.
How do I view my points and rewards?
To view your points and rewards, visit your brand’s program site and log in. This will take you to your Member Portal where you can see your transaction history, points balance, and available rewards and offers.
If you can’t find what you’re looking for, check out the Spendgo Directory and click “Sign In” on any participating Spendgo brand to view your current balance.
The following steps are specific to the Spendgo-hosted program sites. The Spendgo-hosted site URLs begin with https://my.spendgo.com. Some brands may have a custom site or app which will have different steps and interface unique to the site or app not described below.
Once on your program’s site, click Sign In.
Enter your Spendgo Account phone or email.
Enter your account password, and click Sign In.
Your Account Balance specific to that brand’s program will display:
In the Points module, your current Points and Reward benchmarks.
In the Rewards module, your current available Rewards.
How do I log in to my Account?
Visit your brand’s program site, if you don’t know it, check out the Spendgo Directory Sign Up/Sign In links.
Once on your program’s site, click Sign In.
Enter your Spendgo Account phone or email.
Enter your account password, and click Sign In.
If you have forgotten your password, see Forgot my Login.
Who is my information shared with?
Your information is shared only with brands you've associated with, either by signing into their program or making a signed-in purchase. If you've opted into communications from a specific program, your information may be shared with the brand's preferred messaging provider.
For brands using Spendgo Authentication Services alongside other Third-Party providers, you'll be prompted to grant permission to share your data with the Third-Party application during your initial sign-in. Declining this permission means we won't share your profile data with the Third-Party.
Loyalty
How do I earn points?
Earning points is easy with Spendgo!
When making a purchase in-store, provide your phone number on the customer-facing touchscreen or to the staff member to claim your points on your purchase, or scan your QR Code in your brand’s mobile app.
If you forget to claim your points at the time of purchase, simply use the Order or Check Number to add the receipt to your account through your member portal. Learn more on how to Add Points to My Account.
On a brand’s mobile app, simply sign into your Spendgo account prior to making your purchase to earn points and redeem applicable rewards!
At select store locations, you can text from your Spendgo Account phone number and claim your points. Learn more on how to Text to Claim Points.
Points earned is based on the total spend, less taxes and tip. Some brand’s have additional items that cannot earn points – such as alcohol – and may also have additional rules on how quickly you can earn points. Please read your brand’s program rules for more details.
How do I view my Activity?
To view your activity related to a brand – such as purchases and offer activity – visit your brand’s program site and log in.
If you can’t find what you’re looking for, check out the Spendgo Directory and click “Sign In” on any participating Spendgo brand to view your current balance.
The following steps are specific to the Spendgo-hosted program sites. The Spendgo-hosted site URLs begin with https://my.spendgo.com. Some brands may have a custom site or app which will have different steps and interface unique to the site or app not described below.
Once on your program’s site, click Sign In.
Enter your Spendgo Account phone or email.
Enter your account password, and click Sign In.
Navigate to the Activity tab to view when the following event types happened. Filter your results to view only specific events in your activity feed:
Purchase made and points earned
Points Added
Offer Used
Offer Added
Offer expired